Managing BigCommerce Orders

Bread orders and transactions will be reflected in both your BigCommerce OMS and the Bread App Orders List. You have the option to Capture, Cancel, and Refund Bread transactions from the Orders list, and these actions will automatically flow back to Bread and be reflected in your Bread Merchant Portal.

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Note on Managing Orders

You are not required to manage transactions in the Bread BigCommerce app, and can choose to manage transactions in the Bread Merchant portal only. Actions taken in the Bread Merchant Portal will NOT flow back to the Bread BigCommerce App order list or your BigCommerce OMS. Actions taken in the Bread BigCommerce App order will not affect order statuses in your BigCommerce OMS.

Capturing Orders

If you qualify for Auto-Settlement, you can enable Auto Settle Payments? within the Checkout settings of the Bread app. This will allow Bread orders to be automatically captured automatically upon authorization. Please confirm with your Success point of contact to see if you qualify for auto-settlement.

If you do not qualify Auto-Settlement, you are required to capture (settle) Bread orders upon fulfillment. To capture an order in the Bread app order list, click the 3 dots in the “Action” column, and click “Capture”. The order Status in both the Bread App and Bread Merchant Portal order list, will be reflected as “Settled”, allowing you to receive funds for the transaction.

Note: If you attempt to Capture an order in the Bread app that is already reflected as “Settled” in the Bread Merchant Portal, you will see a “Payment Capture Failed” error message, indicating that Bread already knows the transaction as captured.

Canceling Orders

You can Cancel a partial or full amount of a Bread transaction that is Authorized, but not yet Settled. To cancel an order in the Bread app order list, click the 3 dots in the “Action” column, and click “Cancel”. You will be presented with the below options to partially or fully cancel your order. The action you take will be automatically reflected in the Bread Merchant Portal.

If you partially cancel an order, the new order total will be reflected in the Adjusted Total column in the Bread App orders list.

Refunding Orders

You can Refund a partial or full amount of a Bread transaction that is Settled. To refund an order in the Bread app order list, click the 3 dots in the “Action” column, and click “Refund”. You will be presented with the below options to partially or fully refund your order. The action you take will be automatically reflected in the Bread Merchant Portal. Full refunds will automatically update the order status in your BigCommerce OMS as well.

If you partially refund an order, the new order total will be reflected in the Adjusted Total column in the Bread App orders list.